SMS Terms & Conditions

These SMS Terms explain the text messages BookItUSA (BOOKITUSA LLC) sends, how you consent to receive them, and how to stop them at any time. They form part of our Terms of Service and should be read alongside our Privacy Policy.

1. Programme description

BookItUSA sends text messages to customers who ask for them about their venue bookings: booking confirmations, payment reminders, overdue notices, changes to your event, and event reminders. We do not send promotional or marketing text messages.

Text messages are optional. Agreeing to receive them is not a condition of booking. If you do not opt in, you can still book, and we will contact you about your booking by email or phone instead.

2. How you opt in

You opt in by ticking the optional “Yes, text me updates about my booking” checkbox on the booking confirmation screen. The box is never ticked for you, and you can confirm a booking with it left unticked. We record whether you opted in and when.

We only message numbers that have been provided to us directly by the account holder. We do not purchase or import phone numbers.

3. Message frequency

Message frequency varies and depends on your booking activity. As a guide, a single booking may generate messages at the following points: when your booking is confirmed, at seven days, three days, and one day before a payment is due, if a payment becomes overdue, and at seventy-two, forty-eight, and twenty-four hours before your event.

4. Cost

Message and data rates may apply. BookItUSA does not charge you for text messages, but your mobile carrier may, depending on your plan. Check with your carrier if you are unsure.

5. How to opt out

Reply STOP to any message from us at any time. You will receive a single confirmation that you have been unsubscribed, and we will not text that number again unless you opt back in.

• Reply START or UNSTOP to opt back in.
• Reply HELP for assistance, or email contact@book-itusa.com.

If you opt out while you have an active booking, your booking is not affected. We will contact you about it by email or phone instead.

6. Supported carriers

Messages are supported on major United States mobile carriers. Carriers are not liable for delayed or undelivered messages. Delivery is subject to your carrier and network conditions, and cannot be guaranteed.

7. Privacy

We do not sell your phone number, and we do not share it with third parties for their own marketing. We share it only with the service providers who deliver our messages. See our Privacy Policy for full details.

8. Changes

We may update these SMS Terms from time to time. The “last updated” date above reflects the most recent version.

9. Contact

Questions about our text messages: contact@book-itusa.com