Cancellation & Refund Policy

This policy explains what happens if a booking is cancelled or changed. It forms part of our Terms of Service. Please read it carefully before you pay.

1. The short version

Payments made to secure a date are non-refundable. Once you have paid a deposit or full balance, that date is held for you and taken off the market, and the amount paid is not returned if you cancel.

The limited situations in which money is returned are set out in sections 4 and 5 below.

2. Before you pay

Submitting a booking request costs nothing and does not hold your date. You may withdraw an unpaid request at any time from your account, at no charge. An unpaid request may also be declined, or released to another customer who completes payment first.

3. After you pay

• Deposits are non-refundable.
• Final balance payments are non-refundable.
• Cash or offline payments recorded against your booking are treated the same way.
• This applies regardless of how far in advance you cancel, unless section 4 or 5 applies.

If you cancel after paying, your date is released so that it can be offered to other customers. Any amounts already paid are retained.

4. When we do refund you

Money is returned in these situations:

• Duplicate or superseded payment. If another customer secured the same date and time before your payment completed, your payment is automatically refunded in full.
• Payment taken for a booking that was no longer valid, for example a booking that had already been declined. That payment is automatically refunded in full.
• Charging error. If we take an amount in error, we correct it.

Automatic refunds are issued to the original payment method. Depending on your bank, funds typically appear within five to ten business days.

5. If a Venue cancels

Venues are independent businesses and may occasionally need to cancel, for example due to closure, damage, licensing issues, or emergency. If a Venue cancels a confirmed event, we will contact you to discuss the options available for your event. Payments already made remain non-refundable.

BookItUSA is not liable for costs you incur outside the Platform as a result of a Venue cancellation, such as travel, catering booked separately, décor, or lost time.

6. Missed payment deadlines

Each payment has a due date shown on your booking. If a payment is not made by its due date, your booking may be cancelled and the date released. Any amounts already paid are non-refundable under section 3. If you know you will have difficulty meeting a deadline, contact us before it passes.

7. Failed bank payments

Where a bank transfer fails or is reversed after you complete checkout, the amount is treated as unpaid. Your date is not secured by a failed payment. You will be asked to pay again, and if payment is not completed the booking may be cancelled.

8. Changes to a booking

• You may increase or decrease your guest count and change food selections from your account, subject to the Venue's minimum and maximum capacity.
• You cannot reduce your guest count below the number of guests who have already paid.
• Changing your booking may change your total. Increases are added to the amount still owing.
• Changes to the date, time, or duration must be arranged with us and are subject to availability. They are not guaranteed.
• We may move your booking to another space at the same Venue where appropriate, for example if your group is better suited to a different room. You will be told if this happens.

9. Guest conduct and refusal of entry

Refusal of entry or removal from a Venue for breach of Venue rules, intoxication, unsafe or unlawful behaviour, or failure to appear on the guest list with valid identification, does not entitle you or your guests to any refund.

10. No-shows

If you do not attend your booked event, no refund is due and no credit is issued.

11. How to cancel

Unpaid bookings can be cancelled from your account. For a booking that has been paid, contact us at contact@book-itusa.com so we can release the date. Please include your booking reference.

12. Contact

Questions about this policy: contact@book-itusa.com